1. What information is being collected?
1.1 - We collect a variety of information before, during and after you book with Chloe Smith Photography and use any of our services. This includes:
Names, Addresses and Contact Information of the person(s) placing an order with us.
Names, Addresses and Contact Information of the person(s) using our services.
Names (and in some cases ages and gender) of all participants of a photo shoot.
Details and notes taken throughout a photo session or service provided to help us remember conversations during and details of your session.
1.2 - If you E-mail us or send us messages via social media, these messages are stored within our email system or social media accounts. These messages are stored for as long as practicable to allow us to provide you with better future services.
2. Who is collecting the data?
2.1 - This data is being collected by Chloe Smith Photography, Hedge End, Southampton, Hampshire, SO14 3DL. We use password protected data management software to hold our data.
3. How is it being collected?
3.1 - The majority of our data is collected directly from you. Whether you fill out a form for us online, or tell us face to face, via the telephone, via e-mail or message.
3.2 - In some cases, data may be given to us by a third party. This includes if somebody purchases a voucher for you – they will usually give us your name and details to allow us to process their order, and provide our service to you.
4. Why is it being collected?
4.1 - Most of the data we collect is solely for the purpose of providing you with a service you have ordered, or had ordered for you.
4.2 - Some of the data we collect is to help provide you with a better customer service experience.
4.3 - We are required by law to collect and store certain information relating to an order you place with us.
5. How will it be used?
5.1 - Data we collect with be used by Chloe Smith Photography to enable us to provide our services and products to you.
5.2 - Chloe Smith Photography may internally analyse data for business and forecast purposes.
5.3 - Chloe Smith Photography has a legitimate interest in using images taken in relation to your booking and may use these images in the following ways (note, clients are free at any time to contact Chloe Smith Photography in writing to refuse the uses of these images):
On social media for promotion & advertising purposes
On our website for promotion and advertising purposes
For marketing materials (business stationary, flyers, business cards etc.)
6. Who will it be shared with?
6.1 - We take you privacy very seriously. We do not sell you data to third party organisations. There are a few scenarios where some of your data may be shared with third parties to allow us to provide our services to you. These include:
Delivery and postage service providers to allow us to send you documentation and orders you have place. (Information shared includes Name, Address and in some case e-mail address / mobile number)
Manufacturers (our printing labs) if we are sending an order directly to you from a lab. (Information shared includes Name, Address and in some case e-mail address / mobile number)
Law Enforcement and Legal Requirements – we will provide data to law enforcement agencies if issues with a court order to do so.
7. How will this affect you?
7.1 - We collect, store and process your data in such a way that should have no negative effect on you as an individual.
7.2 - How long is data stored?
7.3 - Most data we collect is stored indefinitely. This is to allow us to provide a better service to you as a customer in the event that you contact us again in the future.
7.4 - We are legally obliged to store some data for a minimum amount of time, for example sale order records, payment records etc.
8. Access to stored data
8.1 - If you have any questions about data we hold about you, please feel free to contact us.
8.2 - You may request a copy of any data we store about you – and we will comply with any request as per the guidance of the Information Commissioner’s Office
9. More Information.
9.1 - If you would like any clarification on how we collect, store or process your data – please contact us directly.
9.2 - If you would like further information on the legal guidelines we operate within, or have any concerns about how we use your data, please check the ICO’s website at https://ico.org.uk
10. Our Details.
10.1 - This business is owned and operated by Chloe Smith, trading as Chloe Smith Photography.
10.2 - Our principal place of business is at: Hedge End, Southampton, Hampshire, SO30 4UE.
10.3 - You can contact myself by email at